Services

Management & Leadership Program Overview

Our approach to Leadership & Management Consulting is a collaborative one. We work together with you and your team to determine the systems that need to be updated, introduced, changed or stay the same. Each office is unique and will require specific action items based on assessments, data analysis, goals, philosophy and vision. We personalize our 4 phase process over 12 months for practice growth.

• Initial 60 minute phone call to learn more about your practice and goals.
• Data gathering-analyzing reports for Key Practice Indicators such as fees, production, collections, new patients, etc. and compare current data to historical data.
• SWOT analysis
• Guidance with Vision creation
• Leadership assessment for doctor(s) and team
• Effective Meeting Assessment
• Video Conference Zoom Meetings with Team
• Onsite Visit to meet and engage team, observe daily processes and evaluate operational systems

• Scheduling
• Defining Philosophy
• Case Presentation
• Feedback Forum
• Video Conference Zoom Meetings with Team
• Onsite visit with training and implementation review

• Hygiene Department
• Performance Management System
• Case Acceptance
• NP and Emergency Patients
• Video Conference Zoom Meetings with Team
• Onsite visit with training and implementation review

• Training programs
• Hiring System
• Service Recovery
• Leadership Style Discovered
• Video Conference Zoom Meetings with Team

• 2 scheduled monthly calls with doctor and/or Office manager
  Response to emails, text or phone calls within 24 hrs.
• 3 office visits.
• 1 Team Zoom Meeting per month-video conference with team
  Membership to Website and online tools (Coming soon)

• Communication
• Customer Service
• Retention
• Referrals
• Reviews

Weaved into the content, tools, trainings and activities are techniques to improve effective communication and customer service. A positive patient experience is critical for retention, referrals and reviews!